1. DEFINITIONS AND TERMS
The M-EcoGreen brand – operates through the company TU COPILĂRIE S.R.L., a legal entity of Romanian nationality, having its registered office in Str. Aleea Teilor, no. 13, room 5, Jud. Olt, 235200, having serial number in the Trade Register J28 / 266 / 24.03.2017, unique fiscal registration code 37267849.
Seller – M-EcoGreen under the legal wing of S.C. TU COPILARIE SRL, or any partner.
Buyer – natural person / legal entity or any legal entity that makes an Account on the Site and places an Order.
Customer – the natural person / legal entity that has or obtains access to the CONTENT, through any means of communication provided by M-EcoGreen (electronic, telephone, etc.) or based on an existing user agreement between M-EcoGreen and it and which requires the creation and use of an ACCOUNT.
User – any natural / legal person registered on the Site, who, by completing the process of creating the Account, has given his consent to the site-specific clauses in the General Terms and Conditions section. Nickname – a pseudonym by which a certain User / Customer / Buyer can add Content to the Site.
The nickname is associated with the information on the Site of the User / Customer / Buyer under the name of “Username”.
Account – the section of the Site consisting of an e-mail address and a password that allows the Buyer to send the Order and which contains information about the Customer / Buyer and the Buyer’s history on the Site (Orders, tax invoices, goods guarantees, etc.).
Favorites – section of the Account that allows the Buyer / User to create Lists.
List – the web page in Favorites where the Buyer / User can add Goods that he considers to be preferred and which he can later add to the shopping cart (“my cart”).
The lists can be:
Public: any Customer / Buyer / User can view the Buyer / User List if he has distributed it on social networks (Facebook, Twitter and Google+) or if he accesses the public profile of the Buyer / User on the Site. The lists are public, and the Buyer / User has the possibility to set them as private at any time, directly from his Account, Favorites section.
Private: these can only be viewed by the Account holder. The Buyer / User has the possibility to set them as public at any time, directly from his Account, Favorites section.
Site – domain www.tucopilarie.ro and its subdomains. Order – an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site.
Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller, the Buyer as a result of the concluded Contract.
Campaign – the action of exhibiting for commercial purposes, a finite number of Goods and / or Services with a limited and predefined stock, for a limited period of time set by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content – all information on the Site that can be visited, viewed or otherwise accessed using electronic equipment;
The content of any e-mail sent to Buyers by the Seller by electronic means and / or any other available means of communication;
Any information communicated by any means by an employee / collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;
Information related to the Goods and / or Services and / or tariffs charged by the Seller during a certain period;
Information related to the Goods and / or Services and / or tariffs charged by a third party with which the Seller has concluded partnership contracts, during a certain period;
Data relating to the Seller, or other privileged data thereof. Review – a written evaluation by the owner or beneficiary of a product or service, an evaluation based on personal experience and ability to make qualitative comments and whether or not the product or service meets the specifications mentioned by the manufacturer.
Rating – a way of expressing the degree of satisfaction of a User / Customer / Buyer with a product. The rating is expressed in the form of stars, each product can receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User / Customer / Buyer on a product or service.
Comment – critical appreciation or observation on a Review or other comment.
Question – the formula for addressing other Users / Customers / Buyers in order to obtain information about the products or services on that page.
Answer – written information that is transmitted to the User / Customer / Buyer who addressed a Question on Site, on the page of a particular product. The answer is an explanation given by a User / Customer / Buyer to another User / Customer / Buyer in a discussion.
Document – these Terms and Conditions. Newsletter – means of periodic information, exclusively electronic, respectively electronic mail (e-mail, SMS) on the Goods and Services and / or promotions carried out by the Seller in a certain period, without any commitment from The seller with reference to the information contained therein.
Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and / or Service by M-EcoGreen, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.
Green stamp duty – the value expressed in lei, paid by the Seller to the authorized company with the takeover of the operations of collection, transport and recovery / recycling of waste electrical and electronic equipment, as provided by current legislation.
Specifications – all specifications and / or descriptions of the Goods and Services as specified in their description.
Online payment – the payment service provided by the payment processor integrated in the Site, made available to Customers, Users and / or Buyers through the Site in order to make an online card payment.
Token – unique encrypted number associated with the Buyer’s payment card after making an online payment, after activating the PaybyClick service and which can be used by the Buyer to authorize Transactions through the PaybyClick service.
2. CONTRACTUAL DOCUMENTS
By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.
The notification received by the Buyer, after the execution of the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
For justified reasons, the Seller reserves the right to change the quantity of the Goods and / or Services in the Order. If you change the quantity of Goods and / or Services in the Order, you will notify the Buyer of the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.
The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, by e-mail and / or SMS of the notification of dispatch of the Order.
For Orders to be delivered to M-EcoGreen showrooms and delivery points, the prices and reservations of the Goods and / or Services are valid for 72 (seventy-six) hours from the registration of the Order by the Buyer.
The document and the information provided by the Seller on the Site will be the basis of the Contract, in addition to which it will be the guarantee certificate issued by the Seller or a supplier thereof for the Purchased Goods.
3. ONLINE SALES POLICY
3.1. Access to place an Order is permitted to any Customer / Buyer. For justified reasons M-EcoGreen reserves the right to restrict access to Customer / Buyer to place an Order and / or to some of the accepted payment methods, if any. considers that based on the conduct or activity of the Customer / Buyer on the Site, his actions could harm M-EcoGreen in any way. In any of these cases, the Customer / Buyer may contact the Customer Relations Department of M-EcoGreen, to be informed of the reasons that led to the application of the above measures.
3.2. Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the “contact” section of the Site. The seller has the freedom to manage the information received without having to bring justifications for it.
3.3 In the event of an unusually high volume of traffic from an Internet network, M-EcoGreen reserves the right to require Customers / Buyers to manually enter captcha validation codes in order to protect the information on the Site.
3.4. M-EcoGreen may publish on the Site information about Goods and / or Services and / or promotions practiced by it or by any other third party with which M-EcoGreen has concluded partnership contracts, within a certain period of time and within the stock limit. available.
3.5. All tariffs related to the Goods and / or Services presented on the Site are expressed in lei (RON) and include VAT.
3.6. Under the conditions provided by law, the price of electronic goods displayed on the Site, includes the Green Stamp Fee. If the Customer / Buyer requests details regarding the exact amount added to the price of the Goods, he will contact the M-EcoGreen Customer Relations Department.
3.7. In the case of online payments the Seller is not / cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency of his issuance differs from RON. The responsibility for this action lies solely with the Buyer.
3.8 All information used to describe the Goods and / or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively as a presentation.
3.9. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be required to register a Review related to the purchased Good or Service. The request will be sent to the email address entered by the Buyer in the Account. In this way, the Buyer contributes to informing other possible Users / Customers / Buyers on the Site and is actively involved in the development of new Services and in the most complete detailing of the characteristics of the Goods.
4. ASSIGNMENT AND SUBCONTRACTING
The Seller may assign and / or subcontract a third party for Services related to the fulfillment of the Order, with the information of the Buyer, without the consent of the Buyer. The Seller will always be liable to the Buyer for all contractual obligations.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHT
5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and / or multimedia content presented on the Site, are the exclusive property of M-EcoGreen, its being reserved all rights obtained for this purpose directly or indirectly (through licenses for use and / or publication).
5.2. Customer / Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, expose, include any Content in any context other than the original intended by M-EcoGreen, including any Content outside the Site, the removal of signs that signify the copyright of M-EcoGreen on the Content and participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of M-EcoGreen.
5.3. Any Content to which the Customer / Buyer has and / or obtains access by any means, is subject to the Document, if the Content is not accompanied by a specific and valid use agreement concluded between M-EcoGreen and it, and without any implied or express warranties made by M-EcoGreen with respect to that Content.
5.4. Customer / Buyer may copy, transfer and / or use Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.
5.5. If M-EcoGreen grants the Customer / Buyer the right to use in the form described in a separate user agreement, certain content, to which the Customer / Buyer has or obtains access as a result of this agreement, this right extends only to to the content or contents defined in the agreement, only during its existence or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment from M-EcoGreen for the respective Client / Buyer or any other third party who has / obtains access to this transferred content, by any means and who could be or is harmed in any way as a result of this content, during or after the expiration of the use agreement.
5.6. No Content transmitted to the Customer or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and / or viewing constitutes a contractual obligation on the part of M-EcoGreen and / or the employee / agent M -EcoGreen that mediated the transfer of Content, if any, to that Content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying use agreement, if any, is prohibited.
6.1. The Customer / Buyer can place Orders on the Site, by adding the desired Goods and / or Services to the shopping cart, following to complete the Order by making the payment in one of the ways expressly indicated. Once added to the shopping cart, a Good and / or a Service is available for purchase to the extent that there is stock available for it. The addition of a Good / Service in the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly also the automatic reservation of the Good / Service.
6.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.
6.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.
6.4. The Seller may cancel the Order placed by the Buyer, following a prior notification to the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other in the following cases:
6.4.1. non-acceptance by the issuing bank of the Buyer’s card, of the transaction, in case of online payment;
6.4.2. invalidation of the transaction by the card processor approved by M-EcoGreen, in case of online payment;
6.4.3. the data provided by the Client / Buyer on the Site are incomplete and / or incorrect;
6.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to GEO no. 34 / 2014, the period of return of a Good or waiver of a Service expires within 14 days from: – the day on which the Buyer takes physical possession of the last Good – if the Buyer orders through a single order multiple products that will be delivered separately – the day the Buyer takes physical possession of the last Good or piece – in the case of delivery of a product consisting of several lots or parts.
6.6. If the Buyer decides to withdraw from the Contract, he will be able to fill in online the return form that can be found on the product return page.
6.7. If the Customer / Buyer requests the withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his decision to withdraw from the Contract. The amount will be returned as follows
6.7.1. for Orders paid by card online -> by refund to the account from which the payment was made;
6.7.2. for Orders paid with Op / refund / iTransfer / Bank card-> by bank transfer;
6.7.3. for Orders paid by consumer credit -> cancellation / recalculation of contract rates.
6.8. The Seller will be able to defer the refund until the Goods are sold or until they receive proof that they have been shipped, if he has not offered to recover the Goods himself (the most recent date will be taken).
6.9. If a Good and / or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Customer / Buyer of this fact and will return to the Buyer’s account the value of the Good and / or the Service, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed its intention to terminate the Contract.
7. GOODS / SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED
7.1. The following are exempted from the right of withdrawal from the Contract:
7.1.2. service contracts, after the full provision of the services, if the execution started with the prior express consent of the Buyer and after he confirmed that he became aware that he will lose his right of withdrawal after the full execution of the Contract by the Seller;
7.1.3. the supply of Goods and / or services whose price depends on financial market fluctuations which the Seller cannot control and which may take place during the withdrawal period;
7.1.4. the supply of Goods made to the specifications presented by the Buyer or clearly customized;
7.1.5. the supply of Goods that are likely to deteriorate or expire rapidly;
7.1.6. the supply of sealed Goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the Buyer;
7.1.7. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
7.1.8. Contract, the delivery of which cannot be made before 30 (thirty) days and the actual value of which depends on market fluctuations which the Seller cannot control;
7.1.9. contracts in which the Buyer has specifically requested the Seller to travel to his home to carry out urgent repair or maintenance work. If, during such a visit, the Seller provides services other than those expressly requested by the Buyer or provides other Goods than the spare parts necessary for the execution of maintenance or repair work, the right of withdrawal applies to those Services or Additional Goods ;
7.1.10. providing sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
7.1.11. provision of newspapers, periodicals and magazines, except for subscription contracts for the provision of such publications;
7.1.12. the provision of digital content that is not delivered on a material medium, if the delivery began with the prior express consent of the Buyer and after he has confirmed that he has become aware that he will lose his right of withdrawal.
8.1. M-EcoGreen will maintain the confidentiality of any information you provide. Disclosure of the information provided may be made only under the conditions set out in this Document.
8.2. No public statement, promotion, press release or any other means of disclosure to third parties will be made by the Buyer / Customer regarding the Order / Contract without the prior written consent of the Seller.
8.3. By submitting information or materials through this site, you grant Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent us through the Site. M-EcoGreen will not be subject to any obligations regarding the confidentiality of the information sent, unless the legislation in force provides for other specifications in this regard.
8.4. By registering M-EcoGreen in the database, the Customer / Buyer expressly consents, within the limits of the legislation in force, to be contacted by third parties, partners of M-EcoGreen: marketing service providers, other service providers in with a view to fulfilling the object of the Contract concluded between the Buyer and the Seller, as well as by state, governmental agencies, when the specific legislation provides for this; as well as other companies with which M-EcoGreen can develop joint programs for offering goods and / or services on the market, etc.
9.1. M-EcoGreen newsletters are sent through specialized partners approved by M-EcoGreen. This ensures the confidentiality and security of information.
9.2. When the Customer creates an Account on the Site, he has the opportunity to express his agreement to receive Newsletters. The Customer may change his option regarding the agreement issued to the Seller at any time:
9.2.1. by contacting the M-EcoGreen area in this regard.
9.2.2. by changing the settings in the Client Account in the “My Subscriptions” section.
9.2.3. by accessing the unsubscribe link displayed in the commercial messages received from the Seller.
9.3. Waiver of receipt of Newsletters does not imply waiver of acceptance of this Document.
10. BILLING – PAYMENT
10.1. The prices of the Goods and Services displayed within the site www.tucopilarie.ro include T.V.A. according to law.
10.2. The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the obligation of the Buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
10.3. The Seller will send to the Buyer the invoice related to the Order containing Goods and / or Services sold by M-EcoGreen, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice in the Buyer’s Account or by e-mail to the e-mail address. mail mentioned by the Buyer in his Account.
10.4. For a correct communication of the invoice related to the Order, the Buyer has the obligations to update whenever necessary the data from his Account and to access the information and documents related to each Order, existing in the Account.
10.5. Through this method of communication, the Buyer, accessing his Account, will keep a record of the invoices issued by M-EcoGreen, being able to save and archive them in turn or at any time and in any way he wishes.
10.6. By sending the Order, the Buyer agrees to receive the invoices in electronic format by adding them by M-EcoGreen in the Account or by e-mail, to the e-mail address mentioned in his Account.
10.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us at e-mail: firstname.lastname@example.org
10.8. Payment by PaybyClick is a fast way to pay online with the card, which consists of making the payment with a single click by using the Token related to the card, without the need to enter the details related to the payment card for each Transaction.
10.9. The payment option 1-click payment can be activated by the User or Buyer:
when placing an Order. The Customer / Buyer places the Order and chooses the method of payment Card or refund, is redirected to the page of the payment processor, enters the card data is paid, respectively completes the Order. After payment confirmation, an email notification will be generated of the payment and order placement.
after placing an Order on Site. The Customer / Buyer places the Order and chooses the method of payment Card or refund. After confirming the payment, by entering the User / Buyer card data, confirm that you have been previously informed and have accepted the terms and conditions of use of the online payment service.
10.10 Customer / User / Buyer payment card data will not be accessible to M-EcoGreen and will not be stored by M-EcoGreen or the payment processor integrated in the Site, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, the identity of which the Customer / User / Buyer will be informed prior to entering the data. The entity authorized to provide card data storage services is PayU SA, a company incorporated and operating under Polish law, registered in the Register of Enterprises kept by the Court of Poznań-Nowe Miasto I Wilda w Poznaniu, under registration number 0000274399, with registered office located in 182 Grunwaldzka, 60-166 Poznań, Poland.
10.11. In certain cases, in order to maintain the security of Transactions, upon registration of the Order, the Buyer will be required to authorize payment by re-entering the password related to the Account or the use of fingerprint in the case of mobile terminals that have this facility.
10.12. For security reasons of Transactions, the Customer / User / Buyer is advised not to remain logged on to the Site and not to set the option of automatic login on mobile devices. Disclosure of the account access password is not permitted and it is recommended to use a strong security password (eg it should contain at least eight characters, including uppercase, lowercase, numbers and special characters).
11. DELIVERY OF GOODS
11.1. The Seller undertakes to deliver the Goods by door-to-door courier system to the Buyer or at the collection points within the zonal courier, according to the Customer’s option.
11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.
11.3. The Seller will deliver the Goods and Services only on the Romanian territory.
12.1. All Goods sold by M-EcoGreen, with the exception of those resealed Goods, benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers. The goods are new (except for resealed goods), in the original packaging and come from sources authorized by each manufacturer.
12.2. In the case of Goods sold and delivered by M-EcoGreen, warranty certificates are either issued directly by the manufacturer.
12.3. For a correct communication of the guarantee certificate related to the Order Goods, the Buyer has the obligations to update whenever necessary the data from his Account and to access the information and documents related to each Order, existing in the Account. this information is unavailable for 48 (forty-eight) hours in the customer’s account, please notify us at e-mail: email@example.com.
12.4. In the case of warranty certificates issued by manufacturers, the Defective Property claimed during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This center authorized by the manufacturer will take full responsibility for resolving the warranty. The lack of warranty certificate for the Good must be reported within 48 (forty-eight) hours of receipt of the goods at firstname.lastname@example.org account.
13. TRANSFER OF PROPERTY OWNERSHIP
13.1 Ownership of the Goods will be transferred upon delivery, after payment by the Buyer in the location indicated in the Order (meaning delivery – signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in case of deliveries made by the Seller’s staff ).
14.1. The Seller cannot be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.
14.2. By creating and using the Account, the Customer / User / Buyer assumes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account. .
14.3. By creating the Account and / or using the Content and / or placing the Orders, the Customer / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing at the time of account creation. and / or the use of the content and / or the date of placing the Order.
14.4. Subsequent to the creation of the Account, the use of the Content is equivalent to accepting the changes made to the Site Terms and Conditions and / or the updated versions of the Site Terms and Conditions.
14.5. The Terms and Conditions of the Site may be modified at any time by M-EcoGreen, which are opposable to Customers / Users / Buyers from the date of posting on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the appropriate check box on the Site and / or by sending the Order and / or by making an online payment.
15. SUBMITTING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS
15.1. The registration of Reviews, Comments, Questions and Answers can be done, by Users / Customers / Buyers, in the “Testimonials” and “Reviews” sections. The information entered can be both positive and negative, and will refer to the characteristics and use of a product or service.
15.2. Upon registration of a particular Review / Comment / Question / Answer on the Site, Users / Customers / Buyers grant the Seller a non-exclusive, perpetual, irrevocable, unlimited territorial license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.
15.3. Each User / Customer / Buyer, at the time of entering the Review / Comment / Question / Answer in the mentioned sections, undertakes to comply with the following rules:
– to refer only to the characteristics and / or the way of using a certain product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to the way the Order is carried out;
– to use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all media related to the respective field (eg: mouse, notebook, plug and play) are also allowed;
– use appropriate, non-offensive language, without terms that may offend or affect any other User / Customer / Buyer;
– to ensure the correct framing of the content introduced on the Site as follows: any Question will be entered in the “Customer Questions and Answers” section, and any Review will be entered in the “Reviews” section;
– ensure that the information entered by them is realistic, correct, non-misleading and in accordance with applicable law, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy;
– to use this facility only to communicate or obtain additional details regarding a certain product or service from the Site without referring to other companies that promote the sale and purchase of products or services;
– not to provide or request, in any way or to any extent, personal data (contact details, information on delivery or domicile address, telephone numbers, email addresses, name and / or surname, etc.) or any other information that may lead to the disclosure of such personal data;
– not to enter information and / or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
– not to try to defraud the services provided by the Seller or to submit Reviews / Comments / Questions / Answers containing materials of an advertising nature;
– not to use the Review / Comment / Question / Answer as a means of communication with the Seller, in this sense the Seller’s contact data registered on the Site will be used.
15.4. In addition to a realistic critical evaluation, when submitting a Review, the User / Customer / Buyer will also add a relevant Rating for the related product or service. Reviews, along with their respective ratings, will influence the overall rating of the product or service, the number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase of the General Rating, and a Review accompanied by a low Rating leads to a decrease of the General Rating. Users / Customers / Buyers who subscribe to Reviews to which they attach photo or video files will follow the following rules:
– the uploaded files will contain images and / or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect the copyrights;
– uploaded files will not contain violence, adult content, licentious language or other content that offends a person / group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual or political orientation;
– uploaded files will not contain information about other people;
– The uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.
15.5. When a Review / Comment / Question or Answer is reported by a User / Customer / Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates Site Terms and Conditions. . The texts, photos or videos entered are removed from the Site only after their examination by the Seller.
15.6. If the Seller finds a violation of the Terms and Conditions repeatedly, it reserves the right to suspend the ability of the User / Customer / Buyer to enter Reviews / Comments / Questions or Answers in the sections “Customer Questions and Answers” and ” Reviews ”. For notifications or complaints related to the purchased Good and / or Service, the Buyers have at their disposal the e-mail address support kliți@tucopilarie.ro. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.
16. PROCESSING OF PERSONAL DATA
M-EcoGreen under the judicial wing of S.C. TU COPILARIE S.R.L. is registered in the Register of evidence of personal data processing under no. 0012189. According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, M-EcoGreen has the obligation to manage in a safe manner and only for the specified purposes, the personal data you provide us about you. The purpose of data collection is: informing users / customers (Buyers) about the status of their account on tucopilarie.ro, informing users / customers about the evolution and status of orders, evaluation of products and services offered, commercial activities, promotion of products and services , marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behavior. By filling in your data in the account creation and / or Order form, you declare that you unconditionally accept that your personal data be included in the database of YOUR CHILDHOOD, registered in the register of personal data processing under number 0012189 , and you expressly and unequivocally agree that all such personal data will be stored, used and processed indefinitely territorially and / or temporarily by M-EcoGreen, its affiliates and collaborators for the development and / or development by M-EcoGreen, affiliates and their collaborators in activities such as, but not limited to, commercial activities, product and service promotion, marketing, advertising, media, administrative, development, market research, statistics, tracking and sales monitoring and consumer behavior.
By reading these Terms and Conditions you have become aware that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervene, the right to object, the right not to be subject to an individual decision, the right to go to court in case of violation of his rights guaranteed by Law 677/2001 for the protection of individuals with regard to the processing of personal data and free movement of such data. At the same time, you have the right to object to the processing of your personal data and to request its total or partial deletion. Based on a written request, dated and signed, sent to M-EcoGreen – S.C. Tu Copilarie S.R.L., Str. Aleea Teilor, no. 13, room 5, Caracal Municipality, Jud. Olt, c.p. 235200 you may exercise, free of charge, the following rights: – once a year, to confirm that your personal data are or are not processed, – to intervene in the data transmitted, – to oppose the processing of data for justified and legitimate reasons of their particular situation – to request the deletion of data, except for the situations provided by law.
Thus, m-ecogreen.com can notify users / customers about current offers through the weekly newsletter, and can send greeting cards, gift vouchers or other special messages. Tucopilarie.ro does not promote SPAM. Any user / customer who has explicitly provided his / her email address on the tucopilarie.ro website may choose to delete it from our database. The information you provide to us will be used for the purpose for which you provided it, in order to administer, support and evaluate our services and prevent breaches of our security, law and contractual terms.
M-EcoGreen may also provide your personal data to other companies with which it has a partnership, but only on the basis of a confidentiality commitment on their part, which guarantees that this data is kept secure and that the provision of such data personal information is made according to the legislation in force, as follows: marketing service providers, courier, payment / banking services, telemarketing or other services, other companies with which we can develop joint programs for offering products and services on the market Our personal information may also be provided to the Prosecutor’s Office, the Police, the Courts and other competent bodies of the state, based on and within the limits of the legal provisions and as a result of expressly formulated requests.
17. FORCE MAJEURE
Neither party will be liable for non-performance of its contractual obligations if such non-performance on time and / or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.
If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the Contract without any of them being able to claim damages from the other.
18. APPLICABLE LAW – JURISDICTION
This Agreement is subject to Romanian law. Any disputes between M-EcoGreen and Customers / Buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Olt County.
19. PRODUCT RETURN.
M-EcoGreen gives you the opportunity to return a product within 30 calendar days taking into account the conditions below. If the product you bought does not correspond to our presentation or has manufacturing defects you can change it and return it within 30 calendar days from the moment it was delivered to you by the courier. The products can be returned by filling in the return form. The “30 days return” service does not affect in any way the legal rights of return in 14 days, in case General conditions that apply to all products: You can return the products within 30 calendar days from the time they were delivered by courier, whether you are a natural or legal person. Completing the return form can be done by accessing At the bottom of the website page – Returns – Details can be found on the Order and Delivery Info page – Return Products -. Therefore, to be considered, the return form can be sent no later than the 30th calendar day from the delivery date. All products you return must be new and unused. We do not accept products that are damaged: traces wear, scratches, chipping, bumps, mechanical / electrical shocks; We also cannot accept products that are not accompanied by all accessories. Return products are made in the original packaging, accompanied by the original labels, intact, the original warranty certificate, if issued by the manufacturer / distributor and all delivery documents. If the delivered products were accompanied by any gifts, when you return the products you must return the gifts. If you bought several products of the same kind and want to return them all, only one of the products can be unsealed, the rest of the products we can accept only if they are sealed.
Return courier costs will be borne by the customer.
If after opening the package you find that the ordered product is not in perfect condition with scratches, bumps, we recommend that you refuse the order. For this, a statement of findings will be completed, in the presence of the courier at the time of delivery. The report can no longer be completed after the courier leaves. If you have opted for cash on delivery, you can request the opening of the package before or after you have paid for the order, but it is mandatory in the presence of the courier. If you paid for the order online and after opening the package you decided to return the product, the amount paid online will be refunded to the account from which you made the payment, as soon as possible. In case of orders containing several products, if after opening the package / When you find that one of the products is not in perfect condition and you decide to refuse it, the procedure involves the return of the entire order, implicitly of all the delivered products. The address where you can return the product is: S.C. You Childhood S.R.L. Aleea Teilor, no.13, room 5, cp. 235200, Jud. Olt, Romania Attention Dep.Retururi
For any questions and / or details we are at your disposal and you can contact us by e-mail: email@example.com; through the Live chat support service or at the telephone number: +40.764.192.823.
The M-EcoGreen team will be available for notifications, details, questions, or if you have any questions regarding possible returns. At the same time, M-EcoGreen tries to satisfy all customers’ wishes and to align with your requirements.