You can return the product purchased and paid to us within 10 calendar days of receiving it.
The consumer (customer) has the right to notify the trader in writing that he renounces the purchase, without penalties, if the reason invoked (and proved by photo) is related to the quality of execution and / or materials used, other than in the description, dimensions not in accordance with description and presentation of the products or data entered in the Proforma Invoice.
The invocation of a reason is made within 5 calendar days from the receipt of the product, or in the case of supply, services, assembly, from the conclusion of the contract.
Complaints can be received at the contact address of our company, see the contact page with the address, no. phone and email.
Also in the following situations:
- The product is damaged or defective;
- You received a product other than the one you ordered;
For the reasons shown above you have two options to choose from:
- We will replace the damaged product, in which case you will no longer have to pay for the transport.
- Please check the condition of the delivered product in the presence of the carrier’s delegate. If the product is damaged, please mention this on the shipping form and immediately report it to M-EcoGreen, refusing to receive it. Otherwise, any subsequent claim is void.
Please unpack (unpack the product in the presence of the courier) to check its integrity (s). If you subsequently find that the product is defective, has defects in execution and assembly, please contact us at the same address you corresponded with one of the commercial references, or at the e-mail address: firstname.lastname@example.org
You will receive the full amount spent, including handling, shipping and shipping fees.
You will receive instructions on how to implement the chosen option by e-mail.
RETURN OF THE PRODUCT
The product must be returned in the original packaging to the M-EcoGreen office
Return shipping costs are not refundable. We will only accept for shipping products that have prepaid shipping fees directly through us.
The money is returned by the same method by which you made the payment.
The product is not compensated if:
The reason for the return is subjective and does not refer to the characteristics of the product or its quality;
You change your mind after the product has been ordered and you have made the payment, if one of the conditions mentioned in the RETURN POLICY does not appear;
The address you used to place the order was incorrect or inaccurate.